FAQs
Frequently Asked Questions
Find quick answers to common questions about your NPOCU accounts, loans, digital banking, and more. If you can't find what you're looking for, our team is always here to help.
What do I do if I have received a fraud alert text?
Simply reply to the text to confirm whether the suspicious transaction is valid or fraudulent.
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What we will do: We will only ask you to verify if you authorized specific purchases.
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What we will NEVER do: We will never ask for your account number, PIN, or personal information via text or email.
Tip: Keep your contact information up to date with NPOCU so we can reach you instantly to prevent fraud on your account.
Can I use shared branching out of state?
Yes! You can use participating shared branches across the country, but you must complete a quick security check before visiting the teller.
How it works:
- Log In: Open our online ID Check portal.
- Verify: Enter your details to securely confirm your identity.
- Get Your Code: Save the unique authorization code provided to you.
- See the Teller: Present your code, a valid photo ID, and your NPOCU account information at the counter.
Do NPOCU debit / credit cards have tap to pay?
Yes! NPOCU cards support tap-to-pay. Simply tap your card against any terminal displaying the contactless symbol for a fast, secure transaction. (You can also still chip-insert or swipe if you prefer).
Need help with something else?
If you couldn’t find the answer you were looking for, our Member Services team is here to help. Send us a message online or give us a call to get the support you need.